Books, podcasts
and articles.
Twenty years of running workshops produces a lot of opinions about what actually works. Some of them ended up in textbooks. Most of them ended up in conversations — I host three podcasts and have been a guest on a good many more.
Where the
work is written down
An Introduction to Industrial Service Design
Routledge, edited by Satu Miettinen. I co-wrote the chapter “How service design thinking empowers the evolution of corporate human resources” with Michal Steckiw and Adolfo Martini (pp. 115–120).
ISBN 978-1-4724-8577-9 · DOI 10.4324/9781315566863-20
Design Transitions: Inspiring Stories. Global Viewpoints. How Design is Changing
BIS Publishers, by Joyce Yee, Emma Jefferies and Lauren Tan, with a foreword by Tim Brown. A study of how design practice was changing, built from the accounts of practitioners and studios around the world.
ISBN 978-90-6369-321-3
Service Design with Theory: Discussions on Change, Value and Methods
Lapland University Press, edited by Satu Miettinen and Anu Valtonen. A collection connecting service design practice to the academic theory that was still catching up with it.
ISBN 978-952-484-551-9
This Is Service Design Thinking: Basics, Tools, Cases
BIS Publishers, by Marc Stickdorn and Jakob Schneider, assembled with twenty three international authors from the global service design community. Still one of the field's standard references, and the book most people in service design own.
ISBN 978-90-6369-279-7
Designing Services with Innovative Methods
Taik Publications, Helsinki, edited by Satu Miettinen and Mikko Koivisto. One of the earliest collections to treat service design as a discipline with its own methods rather than a branch of something else.
ISBN 978-952-5018-42-4
Twenty years of running workshops produces a lot of opinions about what actually works. These are the ones that survived peer review.
Three shows,
one long question
All three are versions of the same conversation: what actually changes people, and what only looks like it does.
The podcast where I unpack the personal journeys, origin stories and pivotal moments of innovative and inspiring leaders. Twice a month, in video and audio.
Apple Podcasts →
Marc Bolick and I go after the things that move underneath a transformation programme: leadership evolution, organisational shifts, and why innovation metrics so often measure the wrong thing.
Listen →
Other people's
microphones
Service Design Show — Episode #3
“Service Design shouldn't be a department.” One of the first guests on Marc Fonteijn's show, on the structural changes companies need to make and how service design gets quietly neutralised the moment it becomes a silo.
Watch →
workshops work — Episode 272
“Creative Leadership Means Facilitation.” With Myriam Hadnes, on moving from aesthetic consultancy to human-centred problem solving, and why leaders have to become facilitators whether they like it or not.
Listen → · Watch →
Beyond Billable
“Be Like Water: Arne van Oosterom about leading change.” With Pim Betist, on transformation, leadership and what it takes to keep moving when the shape of the problem keeps changing.
Apple → · Spotify →
Impact Boom — Episode 29
On design thinking as a mindset rather than a method, practical lateral thinking, and the part empathy actually plays in social enterprise and innovation.
Listen → · Transcript →
Service Experience Camp, Berlin
“Don't start a company, start a movement!” A live talk on network organisations and the human side of business innovation.
Watch →
Happyplaces Stories — “Spacemaker”
A long conversation with Marcel Kampman about making space — physical, mental and organisational — so that people can think properly.
Read →
Written
as I go
I publish essays and workshop notes on Medium — on design thinking, facilitation, creative leadership and what AI is doing to all three.