The customer
experience shelf.
A working library of 78 sources: the foundational papers, the standard books and the research behind them. Every entry carries the main takeaways, so you can get the substance in a minute and decide whether to go to the source.
Getting hold of these
Where a source has a DOI, the link goes to the publisher. Some are open, many sit behind a paywall. If you have a university or employer library account, go through it first: that is usually the difference between paying forty euros for a paper and paying nothing.
Books link to a search across sellers and libraries rather than to one shop, so you can choose where to buy or borrow.
Anything tagged open access carries a licence that makes it genuinely free to read and share. Anything tagged free to read can be read at no cost but is still in copyright. Nothing here is hosted that should not be.
On the takeaways
The takeaways are my summaries, written to give you the substance of an argument quickly. They are not a substitute for the source and they carry my reading of it. Where a source is listed without a clear author or is a broad literature stream rather than a specific study, the summary stays deliberately general.
Spot something I have got wrong? Tell me.